Presence failures related to Outlook Integration can be resolved by this if the issues are simply a client side problem. If Communicator is working at all then these are probably OK but worth checking. The specifics are summarised here. Communicator tries a number of alternatives before failing which is why you can get away without SRV records but it is best to create them if you can.
The DNS changes are reasonably straightforward if you are not using Certs but if you are using Certs which you will have to for external access then you will need to take care to configure the certs appropriately too - again the steps you need to follow for creating Certificate requests, installing and configuring the services to use them are available in this OCSpedia page. The definitive documentation for all of this from Microsoft can be downloaded from here and I'd recommend that you take time to work through it if you can, the OCSpedia and blog links should suffice but they are a simplified set of steps.
To change the name users log into communicator with from username company. Sign up to join this community. The best answers are voted up and rise to the top. Stack Overflow for Teams — Collaborate and share knowledge with a private group.
Create a free Team What is Teams? Learn more. Asked 11 years, 11 months ago. Active 11 years, 11 months ago. Viewed 5k times. Ok here is something we've struggled with since installing OCS Our company's website is company. Improve this question.
Add a comment. Zultys Outlook Communicator is a standards-based thin-client application that is easy to install and use. You can integrate powerful IP telephony features, such as call control and voice, within your Microsoft Outlook system to enable your team members to stay conveniently connected regardless of their location.
Zultys Outlook Communicator allows you to boost productivity and enhance customer service with the powerful Zultys UC collaboration tools like voice, video and conferencing while retaining the familiar functions and interface of Microsoft Outlook. Connecting with agent. Outlook and Zultys for Unified Customer Communications The Zultys Outlook Communicator unifies corporate voice communications and Microsoft Outlook into a simple, intuitive, collaborative system that boosts productivity and improves call handling and customer service.
Make calls from directly within Outlook Synchronize Presence status with your Outlook calendar and change it from within Outlook Dial from Contact or Call log Record call notes through Outlook Journal Users can execute calls and have full call control from within Outlook, change their Presence directly from Outlook as well as synchronize it with their Outlook calendar.
In Outlook Tasks , on the Home tab, in the Respond group. Click Call all to start a Lync audio conference with everyone who received the email message. In an open email message, on the Message tab, in the Respond group, on the More menu. In the Outlook Find a Contact box, begin typing the name of the contact you want to find.
A list of search results appears as soon as you begin typing. This folder contains a record of your Lync calls, voice mails, and conversations. In the Lync main window, click the Options button, and then click Personal. Under Personal information manager , select either Microsoft Exchange or Microsoft Outlook or None from the drop-down list.
When you select Microsoft Exchange or Microsoft Outlook , the Lync search feature uses the Microsoft Outlook Contact list as a source of contacts, in addition to the global address list. When you select None , the Lync search feature returns contacts only from the global address list. If you select Microsoft Exchange or Microsoft Outlook , do any of the following:. To make your presence automatically reflect when you are in a scheduled meeting, select the Update my presence based on my calendar information check box.
Use the following settings to further specify who can see this information:. To show this information to contacts in your Workgroup , select the Show meeting subject and location to contacts in my Workgroup privacy relationship check box. To show your Out of Office information to contacts, select the Display my Out of Office information to contacts in my Friends and Family, Workgroup, and Colleagues privacy relationships check box.
Clear the check box if you want to hide your Out of Office information from all your contacts. To save conversation history in Outlook, select the Save instant message conversations in my email Conversation History folder check box. Clearing this check box means that your instant message history is not kept.
To save your phone call history in Outlook, select the Save call logs in my email Conversation History folder check box.
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