Problem uploading files

Green Tech. MVP Award Program. Video Hub Azure. Microsoft Business. Microsoft Enterprise. Browse All Community Hubs. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Show only Search instead for. Did you mean:. Sign In. Regular Contributor.

Hi All, Came across this today, wanted to document it, and would appreciate your suggestions. Tags: upload. Hi Dorje McKinnon , I have a similar issue. Help Solved! All forum topics Previous Topic Next Topic. Accepted Solutions. SamsungZell Samsung Moderator. MiniMan Constellation. Hi there, Could you specify what you are trying to upload and what OS are you running. Model SM-GU Software version Gusqu3csab Since update a month ago I have not been able to upload files to website or send pictures by email they will not go out.

Rydah Samsung Care Ambassador. Best regards, Rydah If you've found my post to be helpful, please like the post. My OS is pie as far as what im trying to upload. Pics from my phone to google business page. Or my website. Most scanners even have a have a preset setting called Document Quality that will set these options for you. Your document uploads successfully, but the page thumbnails show broken icons and in the tagging window or during signing, the pages do not render or you see a red box with the error "This page cannot be displayed, please clear your cache and try a refresh.

Some scanners have a tendency to increase the dimensions of a printed document, which can cause rendering issues in signing and sending. You can diagnose this problem by opening up the document in the program that created it and looking at its properties.

Look for the dimensions. Are they outside of standard document page sizes? Make sure you have the latest software and drivers available. Adjust your scanner settings : Set the default page layout properties to ensure your scanner is saving the file in a standard document size. PDFs contain layers. Sometimes this poses a problem in the rasterizing of the page image. Non-PDF documents with images can also cause this issue.

You'll see the following error:. This is done to make the PDF more easily viewed and filled out within a given reader program. DocuSign does support landscape documents. While the DocuSign tagger allows rotation of document pages once uploaded, DocuSign does not rotate the fields, nor adjust the text rotation within them — text field values are always entered left to right, right side up.

To solve this issue:. If you do not have this tool, then you will need to re-scan the document using the tips above or use a free online optimizerthough we do not recommend uploading confidential documents to such free services Use the DocuSign Print Driver to upload the document : The Print Driver is a useful tool provided by DocuSign that often remedies this problem as well as many other file corruption issues.

These are: The access i. Solution C The following steps depict a third-party product, and may not match your personal experience. If these steps do not work, consult the help documentation for your preferred PDF editor program for further assistance: Remove the access password protection : Open the document in the program that created it. Issue 2: Timeout during upload or an error regarding file size "Error uploading [filename]: File exceeds size limit of 25MB.

Solution To solve this issue: Adjust your scanner settings : Make sure you are not scanning in full color or photo quality.